SOC 2 Compliance
CareHub maintains SOC 2 Type II certification, demonstrating our commitment to the highest standards of security, availability, and data protection - especially critical for school districts and educational institutions.
Security
Protection against unauthorized access, both physical and logical, to systems and data.
Availability
Systems and data are available for operation and use as committed or agreed upon.
Processing Integrity
System processing is complete, valid, accurate, timely, and authorized.
Confidentiality
Information designated as confidential is protected as committed or agreed upon.
Privacy
Personal information is collected, used, retained, disclosed, and destroyed in conformity with commitments.
Our SOC 2 Type II Certification
CareHub undergoes annual SOC 2 Type II audits conducted by independent third-party auditors. This certification validates that our controls are not only properly designed but also operating effectively over time.
Why SOC 2 Matters for Schools
Educational institutions handle sensitive student data protected by FERPA and other regulations. SOC 2 compliance provides additional assurance that CareHub maintains the rigorous controls necessary to protect this information:
Meets procurement requirements for many school districts
Demonstrates commitment to student data privacy
Provides third-party validation of security controls
Enables confident decision-making for IT administrators
Supports compliance with state student data privacy laws
Security Controls
Our SOC 2 audit covers comprehensive security controls including:
Logical and physical access controls
System operations and monitoring procedures
Change management processes
Risk mitigation strategies
Incident response and business continuity plans
Vendor management and third-party oversight
Availability & Performance
Our availability controls ensure CareHub is accessible when you need it:
99.9% uptime SLA with monitoring and alerting
Redundant infrastructure across multiple availability zones
Automated failover and disaster recovery procedures
Regular capacity planning and performance optimization
24/7 system monitoring and incident response
Data Processing Integrity
We ensure data is processed accurately and completely:
Input validation and error handling procedures
Data backup and recovery testing
Transaction logging and audit trails
Quality assurance and testing protocols
Change control and version management
Audit Process & Reporting
Our SOC 2 audit process includes:
Annual Type II audits by certified public accounting firms
Testing of controls over a minimum 6-month period
Management assertion and independent auditor opinion
Detailed description of our system and controls
Results of testing and any identified exceptions
Management's response to any findings
Additional School-Specific Protections
Beyond SOC 2, CareHub provides additional protections specifically for educational settings:
FERPA compliance and signed agreements
Student data privacy pledge signatory
Age-appropriate consent and parental notification features
Data minimization and purpose limitation controls
Secure data export and deletion capabilities
Integration with school district SSO systems
Accessing Our SOC 2 Report
School districts and other qualified organizations can request access to our SOC 2 Type II report under appropriate non-disclosure agreements. Contact our compliance team:
Email: compliance@carehub.com
Phone: (555) 123-4567
We're happy to discuss our compliance posture and provide additional documentation to support your procurement and due diligence processes.
